AccountSupport
RYMVI / Support

Support

Talk to a person.

Support is by email. Many answers are already in the help centre.

Privacy and your data

Data access, correction or deletion requests, and privacy questions.

privacy@rymvi.com

We will never ask for your password, your recovery phrase, or any key or code. Don’t send them to anyone — including someone who says they’re from RYMVI.

Reporting a bug

Email support@rymvi.com with:

  • What happened, and what you expected to happen
  • The steps that lead to it, if you can repeat it
  • Your phone and its software — for example “iPhone 15, iOS 18.2” or “Pixel 9, Android 15”
  • The RYMVI version (in the App Store or Google Play listing, or your phone’s app settings)
  • The exact wording of any error message

A screenshot can help — but check it first and cover anything private: memories, notes, email addresses, and especially any recovery phrase or code.

Delete your account

In the app (quickest)

  1. If you have a paid plan, cancel it in your App Store or Google Play account first — deleting your account doesn’t cancel a subscription.
  2. Open RYMVI: Settings → Account → Manage Account → Delete account.
  3. Confirm, and sign in again when asked to prove it’s you.

On the website

  1. Cancel any paid plan in your App Store or Google Play account first.
  2. Sign in at rymvi.com/account with your RYMVI email and password or Google account.
  3. Under Delete your account, confirm, and sign in again when asked to prove it’s you.

Guest accounts (using the app without signing in) and Sign in with Apple accounts can’t be deleted on the website — use the app.

By email, if you can’t use the app

  1. Email privacy@rymvi.com from the email address on your RYMVI account, with the subject “Account deletion request”.
  2. We’ll reply to that address to confirm the request comes from you. We may ask you to confirm details only the account holder would know, but never your password, recovery phrase or any code.
  3. Once confirmed, we delete the account and tell you when it’s done.

What deletion removes — and what it doesn’t

  • Removed: your sign-in, your account records on our servers (plan, AI credits and AI usage history, AI consent record) and any RYMVI Cloud data. Our storage provider can keep deleted files recoverable for up to 7 days before final removal.
  • AI-content reports: the app’s Report option isn’t connected to our servers yet, so no reports are stored today. Once it is, reports are stored without your account ID, so they can’t be found and removed with it; they’re deleted automatically about 90 days after they were sent.
  • Kept: records of App Store or Google Play purchases (transaction identifiers), so a purchase can’t be credited twice.
  • Not affected: memories on your phone (they stay until you delete the app), and backups you exported (they stay wherever you saved them).

More detail: Deletion and what’s kept.